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Shipping Policy

We would like to sincerely thank you for your purchase at Adeline & Grace! Our goal is to provide you with the best possible experience, from the moment you place your order to delivery. To make your shopping experience reassuring, we have put together these shipping instructions.

Delivery Times

Adeline & Grace works in collaboration with a supplier in China and ships items directly from their warehouse. We strive to provide our customers with fast and reliable shipping. Our carefully selected transport partners are committed to ensuring that your order is delivered as quickly and safely as possible.

This allows us to significantly reduce transportation, storage, packaging and shipping costs, enabling us to offer products at a fair price to our customers.

How long does delivery take?

• Processing time: 1-3 business days.
• Shipping: 7-10 business days.

In almost all cases, the order will be delivered within this estimated delivery time. However, should a delay occur in the process, we will notify you.

Shipping Costs

We do not charge shipping costs for orders. If you decide to return a product, you will be responsible for the return shipping costs. This is something to keep in mind when purchasing multiple products that you may want to try out but not keep.

Order Status

After placing an order with us, you will receive a personal tracking code by email. With this code, you have the ability to track your order through our tracking partner ParcelPanel, via the link we provide. It may take 2-3 days before you see the first updates on your order. After this period, you can also view the expected delivery date on the tracking page.

Delivery Issues

Although it rarely happens, errors can occur during the delivery process. This is a human reality that we can do little to change. We therefore ask for your understanding in such situations. In the event of errors, the following measures apply:

Defective product: We understand the disappointment when your product is damaged during transport. In that case, we will send a replacement package free of charge. Refunds are not possible at this time. If the replacement product also arrives defective, we will refund the full purchase price.

Package lost: If a package is lost or cannot be delivered, we will send a new package free of charge before proceeding to a refund or return. Our goal is to satisfy you as a customer and deliver your order before you request a refund.

Refusal to accept the package / Delivery failed: Sometimes a customer refuses to accept the package at the door, or delivery continues to fail after multiple attempts. In these cases, the package will be returned to the post office, where you have 7 days to pick it up. If the package is not collected within this period, it will be sent back to the supplier in Asia. In the event of a second failed delivery, we reserve the right to withhold €15 from the amount to be refunded.

Not satisfied with the product? Please consult our return policy for more information.

Cancelling an Order

Once an order has been placed, it is immediately prepared for shipping by our automated systems. As a result, it is not possible to cancel a completed order. However, if you have concerns about the product you receive, we offer a simple return process. You have the right to return your order within 30 days of receipt and receive a full refund.

Origin of Products

At Adeline & Grace, we have a global network of suppliers, many of whom are located in Asia, to offer you high-quality products at competitive prices. We understand that you may wonder where our products come from, but we assure you that we comply with strict international standards. Each product is thoroughly inspected and tested before it is shipped. We only work with reliable manufacturers who strive for top quality. Our goal is to offer you unique products that are not available everywhere, all at the best price. Your satisfaction and peace of mind are of the utmost importance to us.

Have a question about your order?

Before contacting us, we recommend first consulting our FAQ page. You will likely find the answer to your question there. If you cannot find an answer there, do not hesitate to contact us via info@adelineandgrace.co.uk. Our customer service is available 7 days a week and we always strive to respond within 24 hours.